Future Anthem setting new levels of player personalisation for the gaming industry through Amplifier AI

January 2024: Buzz Bingo, operator of the UK’s largest retail bingo chain and the multi-award-winning BuzzBingo.com brand, has strengthened their partnership with Future Anthem by launching real-time personalisation across its operations, powered by Anthem’s flagship product Amplifier AI.

This new chapter in a longstanding relationship will see Buzz Bingo leverage advanced personalisation by using Anthem’s deep artificial intelligence models that drive automation of the player experience and deliver AI at a scale never before seen by the bingo industry.

Buzz Bingo’s integration includes an advanced game lobby recommendation system that personalises content suggestions for every player in every category and can differentiate between the multiple stages of the player lifecycle on a 1-to-1 basis. This is achieved via AI models that gain a deep understanding of player preferences, classified by game sessions for significance and preference across critical moments in the player journey.

Future Anthem’s Amplifier AI utilises granular spin data to develop an advanced understanding of player behaviour, allowing operators to significantly improve the player experience in real-time. Integrations of the product have shown to improve session engagement and increase operator revenue and conversion from both new and returning players.

Buzz Bingo will also employ Anthem’s real-time decision models to accurately predict the likelihood of player exits, before triggering bonuses and recommending appropriate interactions to ensure players remain entertained with improved gaming experiences. Buzz Bingo’s commitment to player safety means Future Anthem will work alongside player monitoring to ensure that customers who have been identified as at risk are kept safe by restricting them from receiving the bonuses.

David Swaine, Head of Product, Slots & Games at Buzz Bingo, said: “Real-time personalisation is a game-changing innovation that will materially improve the way we interact with our players and help improve retention. We are thrilled to be working alongside Future Anthem – true leaders in the field when it comes to leveraging data using technology and AI.”

Chris Conroy, Chief Data Officer of Future Anthem, added: “Integrating Amplifier AI into Buzz Bingo’s day-to-day operations not only emphasises the importance of real-time personalisation but shows that if operators are to succeed and grow in a hyper-competitive market, they must embrace AI and its ever-growing capabilities.”